Privacy Policy
ONYX & SONS · Effective August 19, 2026
This Privacy Policy describes how ONYX & SONS ("Onyx," "we," "us," or "our") collects, uses, and protects your information when you visit our websites, create a trade account, place an order, book a service, or communicate with us by phone, email, or text message.
1. Information We Collect
- Contact and account information — your name, company or shop name, email address, phone number, and business address when you create an account, place an order, request a quote, or fill out a form.
- Order and service information — the products you purchase, order history, delivery addresses, appointment details, and related records.
- Payment information — payments are processed by our payment processor (Helcim). We do not store full card numbers on our systems; we retain only transaction references, and — when you choose to save a card — a secure token held by the processor.
- Technical information — basic device and usage data (such as browser type and pages visited) used to operate, secure, and improve our sites. Our sites use browser storage for functional purposes such as keeping you signed in and remembering your cart.
2. How We Use Your Information
- To create and manage your account and process your orders and payments.
- To communicate with you about your orders, appointments, deliveries, and account — by phone, email, or text message.
- To send you promotional or marketing communications only if you have opted in to receive them.
- To provide customer support, improve our services, and maintain the security of our systems.
- To comply with legal obligations and enforce our Terms & Conditions.
3. Text Messaging (SMS) & Consent
When you provide your mobile number and opt in, ONYX & SONS may send you text messages, which fall into two separate programs:
- Informational / transactional messages — order confirmations, delivery and pickup updates, appointment reminders, and service notifications.
- Promotional messages — offers, promotions, and marketing updates (only with your separate opt-in).
Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of any purchase. You can opt out at any time by replying STOP to any message, and get assistance by replying HELP or calling 1‑877‑893‑2338.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information described in this policy exclude text messaging originator opt-in data and consent; text messaging opt-in data and consent will not be shared with any third parties, excluding providers acting on our behalf solely to deliver the messages you have requested.
4. How We Share Information
We do not sell your personal information. We share information only with service providers who help us operate the business, and only for that purpose:
- Payment processing — Helcim, to process your payments securely.
- Shipping and delivery — carriers such as UPS and local delivery partners, to deliver your orders (name, delivery address, and phone number as required for delivery).
- Communications platforms — the systems we use to send the emails and text messages you have requested.
- Legal requirements — where required by law, regulation, or valid legal process.
5. Data Retention & Security
We retain account and order records for as long as needed to serve you and to meet legal, tax, and accounting requirements. We use industry-standard safeguards — including encrypted connections (HTTPS), hashed passwords, and access controls — to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data using commercially reasonable measures.
6. Your Choices & Rights
- Text messages — reply STOP to opt out at any time; reply HELP for help.
- Marketing emails — use the unsubscribe link in any marketing email.
- Account information — you may review and update your account details on your account page, or contact us to access, correct, or delete your information.
- California residents may have additional rights under the CCPA/CPRA, including the right to know, delete, and correct personal information. To exercise these rights, contact us using the details below.
7. Children's Privacy
Our sites and services are intended for business customers and individuals 18 years of age or older. We do not knowingly collect information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date above reflects the latest revision. Material changes will be posted on this page.
9. Contact Us
ONYX & SONS
1351 E Pine St, Unit C, Lodi, CA 95240
Phone: 1‑877‑893‑2338